Head of Property Management

Job Description

Position Summary

We are seeking a strategic, visionary, and results-driven Head of Property Management to lead and scale Dwelly’s Property Management function across the entire portfolio of acquired agencies. This senior leadership role involves building and managing the central team of Property Managers, driving operational excellence, and ensuring consistent delivery of high-quality service across all properties. The successful candidate will combine deep operational expertise with strong leadership skills, setting the standard for Property Management at Dwelly while shaping its long-term strategy.

Key Responsibilities :

Leadership & Strategy

• Define and execute the overall strategy for Property Management across Dwelly.
• Lead, inspire, and grow a high-performing team of Property Managers (UK-based and remote) to deliver exceptional service to landlords and tenants.
• Set and monitor KPIs to ensure operational excellence, targeting 700–1000 properties per Property Manager within 12 months.
• Drive continuous improvement, challenging industry norms to reduce tenant request resolution times dramatically (well below the industry average of 40+ days).

Operational Excellence & Process Development

Product Collaboration

Maintenance Network Development

Qualifications :

Growth Potential

This is one of Dwelly’s key leadership roles. Over the next 2–3 years, the Head of Property Management will lead and scale a large team managing thousands of properties across the UK. You’ll play a central role in shaping how Dwelly delivers its core service, improving quality for landlords and tenants, and setting new standards in the industry.

Compensation & Benefits : Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success.