Shipping Manager London

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

THE ROLE

Responsible for providing expertise to both external and internal clients for all Sotheby’s shipments. The shipping manager will serve as a crucial link to ensure that we not only deliver on our day to day activity and but also meet our longer-term strategic objectives. Responsible for maintaining compliance with all regulatory bodies. The individual will be required to deliver change to improve efficiency, reduce costs and improve the client experience.

RESPONSIBLITIES

Team Management, Coordination and Communication :

• Manage, motivate and lead the Inbound & Post-Sale shipping teams in London
• Rapid resolution to enquiries and issues
• Provide mentorship and professional development for the junior members of the Shipping Team.
• Manage overall Shipping resources to balance workload / business needs with staffing and promote consistency within group.
• Work alongside the Head of Shipping to ensure consistency of communication and service delivery to clients.
• Liaising with the Head of Shipping to provide feedback on shipper’s performance in line with their KPI’s.
• Communicating with shipping vendors and internal specialist departments to troubleshoot and rectify shipping issues in a timely manner, ensuring that the client remains informed.

Process Management

IDEAL EXPERIENCE & COMPETENCIES

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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership / union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state / province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.

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