Senior Site Reliability Engineer

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Senior SRE at Civica :

As our Senior Site Reliability Engineer, you will be at the heart of Civica’s SaaS transformation; owning the reliability, performance and security of the cloud platform that powers our education, health & care, and government products. You will work together with principal engineers, developers, and product teams to make roadmaps reality, driving automation and best practices through the process.

What you will be doing :

• Designing and implementing for scale & resilience : Architect, implement and continuously improve our existing Data Center and Cloud environments on AWS, Azure, and VMware, ensuring they meet our SLAs and adapt dynamically to demand working alongside the Platform teams providing PaaS / IaaS.
• Driving automation : Build and evolve infrastructure as code (Terraform, etc.) and CI / CD pipelines (GitHub Actions, etc.) to ship new features safely and at speed.
• Defining and measuring reliability : Partner with teams to set up meaningful SLIs / SLOs, implement real-time observability (Datadog, Prometheus, Grafana, ...) and proactively identify risks before it impacts our users.
• Leading incident response : Own the on-call rota, coach teams through blameless post-mortems, and embed a culture of continuous improvement so outages become learning opportunities.
• Mentoring & evangelism : Share your deep expertise by pairing with engineers, running brown-bag sessions on reliability best practices, and helping raise the bar across our global engineering organisation.
• Securing our stack : Collaborate with our Security team and include security controls into CI / CD, runtime environments and disaster-recovery plans; so, our customers and citizens are always protected.

Requirements

What you will do to be successful in this role

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Benefits

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect :

Benefits

Time Off & Work-Life Balance

Financial Well-being & Security

Health & Perks

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.