Contract Coordinator

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Lead Contract Support to join our team in Brighton on a permanent basis. This is a great opportunity for an experienced and enthusiastic candidate to join a global account team.

Job Purpose

The main feature of this role will be to provide leadership and supervision to a team of contract support coordinators to enable them to provide exceptional customer service and business support in order to contribute to the continued growth and success of the contract. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.

This role is Monday-Friday 08 : 00-17 : 00

Please note : The Role title may differ from the advert title.

Key Responsibilities

Supervise a team of contract support coordinators

Induction and training of the contract support team

Carry out appraisals and PDPs for team members

Recruitment of team members

Providing support to the client and answer calls and emails in a professional and timely manner

Determine the nature, priority of faults based on information provided by the client

Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders

Co-ordinate with FM Operations, WPS and Engineering Service teams to deliver service excellence in line with contractual obligations

Managing the supply chain and drive them to attend within required SLA's

Driving the engineering team to attend to all callouts within required SLA's

To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this

Raise and assign work orders to relevant resources

Conduct monthly self-assessment audits in support of quarterly contract performance requirements

Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations

Promote and maintain CBRE culture throughout teams

Monitoring calls received from the customer through to call completion and updating records

Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.

Ensure QHSE documentation is maintained and readily available using company systems

Act as a part of site Emergency team i.e. Fire Marshall / First Aider as required for emergency control activities

Manage system as a key user on site including PPM records, reactives and reporting

Promote and maintain company culture throughout the team

Maintain people records such as new starters, leavers, general staff changes, contact details, etc

Raise Purchase Orders for goods or services as required, in compliance of business controls at all times

Approve invoices; goods received notes and statements for payment purposes

Effective communication with all levels of internal teams and external customers

Familiar with daily operations and the specific scope of the contract

Undertake any other duties as requested by the Facilities Manager or General Manager

Experience, Knowledge, Skills and AbilitiesEducation

Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.

Education to A-Level / HNC standard would be beneficialTraining

Very proficient in the use of Outlook, Word, Excel, Access and

PowerPoint. Excel skills to include basic functions, v-lookups, etc.

Experience of using Dynamics, Concept, Maximo.Experience

Experience of a similar customer facing role in a large corporate office space

Well-developed communication skills enabling the individual to work with Senior Managers, clients,

suppliers, and staff of all levels and abilities.

Strong PC skillsAbout CBRE Global Workplace Solutions :

CBRE Group, Inc. (NYSE : CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments : Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed).

Application Process :

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note : the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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