Outbound Operations Manager

We’re Hiring : Outbound Operations Manager at Zendbox!

As a key leader within our fulfilment function, the Outbound Operations Manager will take ownership of all outbound fulfilment activity, ensuring every order leaves our warehouse accurately, on time, and to the highest standard. This role sits at the heart of our fast-paced eCommerce operation, driving performance, quality, and efficiency across the despatch process.

You will lead and inspire a high-performing team of pickers and packers, embedding a culture of excellence and accountability. Working closely with colleagues across the business, you will ensure seamless order fulfilment, elevate customer satisfaction, and continually seek ways to improve processes as we scale.

If you’re ready to take the next step in your fulfilment career, lead a dynamic team, and contribute to a company that’s redefining eCommerce fulfilment, we’d love to hear from you. At Zendbox, we’re committed to attracting top talent and empowering our leaders to grow with us.

Your Responsibilities

• Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule
• Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture
• Maintain robust quality control at every stage of the outbound process
• Partner with other departments to ensure smooth order flow and exceptional customer experiences
• Drive continuous improvement initiatives to enhance efficiency and productivity
• Monitor and analyse performance metrics, taking action to achieve and exceed operational targets

Requirements

Benefits