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Community Ministries Program Lead

Community Ministries Program Lead

The Salvation Army InternationalCity Of London, England, United Kingdom
4 days ago
Job type
  • Full-time
Job description
  • Form an integral part of The Salvation Army London Community Services / Ministries team—including employees, volunteers and students; as well as local Corps Officers / leaders; members of the Corps and other local ministry units / community partners —to work with participants from a holistic perspective.
  • Offer multi-faceted programs aimed at reducing social isolation and improving overall mental and physical health for people in our community. Partnering with three Corps throughout the city, strive to create many entry points for community members which include meeting basic needs, reducing food insecurity, developing skills, building relationships, and empowering people to take the next steps along a pathway of hope toward a better and more satisfying / transformative life.
  • Network with other service providers and maintain relationships with community agencies and local schools to provide comprehensive services for participants in conjunction with the Community Ministries team.
  • Meet regularly with other Community Ministries Program Leads, Newcomer / Systems Navigation Program Leads and Manager to ensure cohesive planning and facilitation of programs; supporting other Community Ministries Program Leads when needed.
  • Ensure program policies and procedures are followed to maintain integrity, accountability, and program outcome measurements.
  • Participate in the development of policies, procedures and best practices guidelines / manuals related to relevant programs.
  • Design, deliver and evaluate programs in consultation with the Community Ministries Manager.
  • Ensure ongoing compliance with the Canada Food Guide, Public Health, and Safe Food Handling practices.
  • Consistently demonstrates empathy and concern for individuals / families.
  • Meet with and assist individuals / families looking for basic needs support.
  • In collaboration with the Volunteer / Special Events Coordinator, participates in the recruitment, training and orientation of volunteers and students working within their programs and is responsible to coordinate their schedules and responsibilities and provide direction and supervision; ensuring they are working to achieve the purposes of The Salvation Army.
  • Assist with and attend seasonal activities and special events such as Christmas Assistance Program, Summer Adventure Camp, Bike Rodeos, Volunteer Appreciation, etc.
  • Create a welcoming and respectful experience for people accessing London Community Services.
  • Through empathetic care, listening and with a non-judgmental approach, establish a trusting relationship with individuals and families who access our programs.
  • Meet with individuals / families who come to us for assistance to gather information and determine their needs / requirements; provide resources and referrals as applicable, including emergency assistance such as gift cards, clothing vouchers and other necessities – as available.
  • Refer newcomers to Canada or individuals / families with more complex needs to one of our Newcomer / Systems Navigation Program Leads.
  • Create and update client records in Link2Feed. This includes overview of their situation and any needed follow-up is recorded in the Notes section.
  • Provide information and referrals to other social service resources available in the community, advocating on individual / families behalf as needed.
  • Promote, network with and refer people accessing our services to other programs within London Community Services, as well as Corps programs.
  • Ensure clients are being referred to the Corps Officer (or designate) for pastoral and spiritual guidance / support and that information is being shared with clients regarding church programs.
  • Work collaboratively with the Community Ministries Manager and other Program Leads to develop and facilitate programs and events that fall under these three pillars : +
  • At The Table
  • (Food Access Programs) – provides multiple programs for all ages / demographics that provide access to food, including community meals, school breakfast or lunch programs, pop-up markets, cooking classes, gardening, access to Harvest Bucks and London Good Food Boxes. +
  • Community Ministries / Active for Life
  • (Adult and Senior programs) – provides opportunities for adults / seniors in our community to get involved in a variety of programs / activities with a focus on health and wellbeing, developing relationships, learning new skills, and having fun! +
  • Children / Youth and Parenting Programs –
  • provides a safe and supportive environment for children and youth to attend a variety of activities and educational opportunities that promote their physical, social, emotional, and academic development; increase their resiliency and help them make healthy and safe choices. In addition, programs are offered to parents to help improve their parenting skills and learn strategies to better equip them to handle the stress of everyday child rearing.
  • Recruit / partner with volunteers from a Corps or local church to join in the events; providing an opportunity for participants to build relationships and potentially develop a connection to the church.
  • Provide ongoing educational and interactive workshops, skill development and increased community and social engagement in collaboration with community partners.
  • Work with participants to determine interests and needs and develop a program model for leisure, recreational and educational opportunities to meet these interests and encourage participation.
  • Actively participate alongside program participants in recreational and leisure activities.
  • Provide support, information and appropriate referrals to program participants.
  • Ensure all program and storage areas are neat and tidy.
  • Ensure the appropriate storage and usage of goods, ensuring perishable food is used prior to the expiry date.
  • Responsible to procure and pick-up (either by seeking donations or making purchases) all food and / or items necessary to run programs.
  • Maintain confidentiality and keep accurate participant files and statistical records.
  • Maximize utilization of all computerized management programs (i.e. Link2Feed).
  • Periodically review program guidelines, goals and outcomes with supervisor.
  • Conduct debriefs and submit program evaluation on all events and programs, including lessons learned.
  • Work closely with the Community Relations Coordinator to develop promotional and marketing material for respective programs, including social media posts, presentations and other forms of promotional materials; and sharing inspiring stories that attract community giving.
  • Identify strategic partnership opportunities and build positive relationships with community agencies and other stakeholders to ensure program success.
  • Research and maintain information list of services provided by external agencies.
  • Gather information and posters on community resources and events and maintain information displays.
  • Responsible to ensure they work within the budget for their specific programs, providing input to their supervisor for the preparation of the annual budget; adhering to all relevant financial policies.
  • As appropriate, respond to incidents and complaints pertaining to programs / events they coordinate, ensuring they notify their supervisor immediately and appropriate reporting and follow-up is made.
  • In collaboration with other Community Ministries team members, assist with the receiving and sorting of donations, ensuring goods are distributed appropriately and donation records are completed accurately.
  • General administrative duties as required, such as answering and responding to phone calls and emails, directing inquiries, providing referrals to other resources or scheduling appointments as required.
  • Conduct all administrative duties as outlined with due diligence.
  • Reports directly to : Community Ministries Manager
  • This role works independently within a team
  • Direct reports for this role include up to 10 volunteers at a time who assist with special events

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    Community Lead • City Of London, England, United Kingdom