Customer Sales Team Leader

Customer Sales Team Leader

Are you a people-first leader with a passion for delivering exceptional service while achieving sales outcomes? Red Recruitment are recruiting a motivated Customer Sales Team Leader who can champion outstanding customer experiences while driving strong consumer sales performance.

You'll lead a team that provides empathetic support, builds trust with customers and their families, and confidently guides them through their telecare options to ensure they feel safe, informed, and reassured.

Benefits and Package for a Customer Sales Team Leader :

Salary : up to £32,000 per annum, DOE plus monthly PRP

Hours : 37.5 hours per week, flexible hours between 8am -8pm across Monday to Sunday

Contract Type : Permanent

Location : Norwich - Hybrid (minimum 3 days per week in the office)

Training : Full time in office for initial period

248 hours holiday. This includes bank holidays that you will work if rota'd

Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

24 / 7 employee assistance programme with an easily accessible app

Family and friends' discounts on our services & products

Pension Scheme, up to 3% Company matched

Free on-site parking

Key Responsibilities of a Customer Sales Team Leader :

Team Leadership & Development : Lead, coach, and develop a high-performing, collaborative team. Set clear expectations, provide structured feedback, and foster a positive, customer-first, sales-aware culture.

Operational Excellence : Oversee efficient service delivery, monitor KPIs (sales, retention, customer satisfaction), and ensure consistent adherence to operational standards and best practices.

Client Experience & Sales Support : Deliver exceptional client experiences, lead complaint resolution, and support the team in converting enquiries through confident, service-led selling.

Sales & Retention Leadership : Drive consumer sales, upgrades, and retention through performance coaching, strong customer engagement, and informed service recommendations.

Technology & Systems : Oversee digital platforms and ensure the team confidently uses systems to deliver high-quality service and efficient sales processes.

Compliance & Reporting : Maintain regulatory and policy compliance, and provide clear performance reports on service quality, sales activity, and operational results.

Client Retention & Relationship Care : Strengthen client loyalty through proactive service, effective renewals, and continuous improvement based on customer feedback.

Key Skills and Experience of a Customer Sales Team Leader :

Leadership Experience : Proven track record of managing teams in customer service, sales, or operations-focused environments, with the ability to lead by example and drive high performance.

Sales & Retention Focus : Experience supporting sales conversion, retention activities, or consumer-focused service teams, with the ability to coach staff toward achieving targets.

Operational Excellence : Skilled in overseeing day-to-day operations, improving processes, and achieving key business and customer outcomes.

Customer Focus : Strong commitment to delivering exceptional customer experiences, with the ability to handle challenging conversations and resolve issues efficiently and empathetically.

Communication : Excellent verbal and written communication skills, capable of engaging effectively with clients, staff, and senior stakeholders.

Technical Proficiency : Basic proficiency in Microsoft Office and confidence learning new systems.

Team Management : Ability to motivate, develop, and guide a diverse team to exceed expectations.

Sales & Industry Experience : Experience in consumer sales, upselling, retention, or working in a KPI-driven contact centre environment or a background in telecare, healthcare or technology enabled service industries would be advantageous.

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)