Senior Business Support Technician

Overview

We are seeking a highly motivated and detail-oriented Senior Business Support Technician to join our exciting team. This role is pivotal in providing advanced operational and administrative support to ensure the smooth functioning of business processes. The ideal candidate will have a strong understanding of the insurance industry, excellent problem-solving skills, and the ability to work collaboratively across teams to deliver exceptional service.

How you'll make an impact

• Adhere to internal policies, procedures, and regulations while prioritizing client needs.
• Maintain technical insurance knowledge and understanding of industry regulations.
• Attend business unit meetings and provide input as needed.
• Perform non-complex processing tasks within Global XB and support pre-processing and accounting queries.
• Collaborate with the Accounting Teams and develop positive working relationships with the IBA Team.
• Conduct User Acceptance Testing (UAT) and support technical audits when required.
• Manage financial disciplines, premium payment warranties, and mitigate potential Errors and Omissions exposure.
• Ensure timely resolution of workflows, queries, and escalations within SLA and TAT guidelines.
• Demonstrate proficiency in systems such as GXB, AJG workflow, IMR, and Crystal.
• Undertake ad hoc tasks and escalate technical processing issues to the line manager.

About You

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve :

Other benefits include :

Inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities. If you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion / belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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