Technical Specialist – VIP Support

Location : Maidstone

Salary / package : £33,000 per annum

Contract type : Permanent

Hours : Full time, 37 hours per week

Join a high performing VIP support function delivering tailored technical services to senior public sector stakeholders. This is a unique opportunity to play a visible role in a fast paced and customer led IT environment.

Who we are

Cantium Business Solutions is part of Commercial Services Group and provides high quality IT and back-office services to public sector organisations. Built around being fast connected insight driven and customer led the business supports critical services through innovation strong partnerships and a clear focus on customer experience.

Why this role matters

This role ensures VIP customers receive responsive reliable and high-quality technical support that enables them to work without disruption. You will contribute directly to customer confidence service improvement and the overall reputation of the IT function. The position also supports continuous improvement and strong collaboration across operational teams.

What you’ll be doing

• Provide onsite and remote technical support to VIP users across devices, applications and connectivity
• Respond to incidents and service requests within agreed service levels and take ownership through to resolution
• Provide a high focus on the quality of service delivery, with the ability to process feedback constructively, recognising calls logged for VIPs are subjected to a higher level of oversight and scrutiny.
• Monitor track and escalate complex issues where required while coordinating with internal and external teams
• Build strong working relationships with senior stakeholders and represent the VIP support function in meetings
• Configure, deploy and support end user devices ensuring a smooth onboarding experience for VIP users
• Maintain accurate asset records and support procurement of hardware and software
• Work with Cantium’s Account Director and KCC’s Head of Service Operations on small projects and to investigate issues
• Document known issues processes and guidance within the central knowledge base
• Contribute to service improvements feedback and small project activity across the function
• Ensure compliance with security standards data protection and operational procedures
• Deputise for the VIP Support Team Leader when required

What we’re looking for

• Experience delivering high quality IT support within a customer focused environment
• Strong knowledge (ideally a minimum of 3 years) supporting Microsoft products (Outlook, Word, Excel, SharePoint and Teams) and Office 365 administration
• In depth knowledge of Microsoft Windows 11 installation, support and troubleshooting.
• Understanding of networking fundamentals (TCP / IP, DNS / DHCP), cloud services (Azure and Entra would be advantageous)
• Understanding of InTune management and end user device deployment.
• Experience supporting Android and Apple operating systems.
• Understanding of Microsoft Exchange functions and settings.
• Ability to troubleshoot complex technical issues in a calm and methodical way
• Excellent communication skills with confidence supporting senior stakeholders
• Strong organisational skills with the ability to prioritise competing demands
• Awareness of ITIL principles service levels and structured service delivery
• Positive proactive approach with a strong focus on customer experience and improvement
• Demonstrate reliability through consistent dedication to fulfilling commitments and delivering a dependable service.

What you’ll get in return

• Salary of £33,000 per annum
• 25 days annual leave
• Life assurance cover at four times salary
• Pension scheme with up to 6% employer contribution
• Additional benefits including retail and gym discounts health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive wellbeing programme
• Tailored learning and development support with real opportunities to progress

Why CSG?

Commercial Services Group is the UK’s largest local authority owned trading company generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK France Dubai and Bangkok we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly with annual growth of around 25 percent supported by a blend of organic development acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management IT HR legal energy procurement and supplies.

CSG is wholly owned by local authorities and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion and Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process please let us know if you require any