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User Researcher in City

Yolk RecruitmentGraig Penllyn, Wales, United Kingdom

2 days ago

Job type

Full-time

Part-time

Temporary

Job description

User Researcher - (Fixed Term until November 2025) Remote Working with occasional travel to Wales to attend in person meetings and carry out in person research - Salary 45,000 - 53,000

The Opportunity

Yolk Recruitment is the exclusive recruitment partner for the Centre for Digital Public Services (CDPS) and is supporting them to recruit a User Researcher.

CDPS supports the public sector in Wales to design and build better public services, which meet the needs of those who use them. They are funded by the Welsh Government and are supporting them to meet the outcomes in the Digital Strategy for Wales. They strive to be bold, collaborative, transparent and optimistic and to keep people at the heart of everything they do.

Yolk Recruitment & CDPS are committed to creating a diverse workforce at CDPS and positively encourage applications from under-represented communities. They embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, or religion. They are a Living Wage employer and a Disability Confident employer. They are committed to flexible working - with no core hours. Many of their staff work part-time or flexible hours, and their chief executive officers' job-share. Applications from people who want to work flexibly are welcomed.

What the User Researcher will be doing

You will lead research on specific user journeys, projects and workstreams, ensuring that all the work CDPS does is rooted in a deep understanding of users and their needs.

You will work with Senior User Researchers and the Head of User Centred Design and Delivery to grow and champion user research across the Welsh Public Sector
Build strong relationships with stakeholders, working with them to improve their user focus and understanding of user-centred design
Design and implement inclusive user research activities
Create prototypes to test and run usability testing sessions

What the successful User Researcher will bring to the team

You will have experience with interviewing, workshop facilitation and ethnographic research - being able to make complex language processes easy to understand.

You will have strong knowledge of which tools and methods to use and how to meet the needs of users across a variety of channels

You will have experience of conducting user research with underrepresented or minority groups, or groups who may have sensitive personal conditions

Experience with the development of qualitative research discussion guides

Strong research facilitation skills and questioning techniques

Here's What You'll Get in Return

Enhanced pension contributions - 7% contribution by the employer

Generous holiday entitlement : 28 days' annual leave plus public holidays

37.5-hour week for all full-time team members

Flexible Working Policy

Flexible benefits : buy and sell annual leave, discounted gym membership and OpenLearn (free learning from the Open University)

Group income protection - a replacement income if an employee is unable to work because of a long-term illness or injury.

Group critical illness protection - financial peace of mind for our employees by paying a tax-free lump sum of 100k when diagnosed with a defined critical illness.

Think this one's for you

If you think this User Researcher opportunity is for you then please apply online.

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