Lead Content Designer

Our aim at Made Tech is to use human-centred technology to improve society. We believe putting people at the heart of designing, building, and delivering public services leads to better outcomes for everyone.

About the Role

A Lead Content Designer is an expert practitioner responsible for setting standards, mentoring colleagues, and leading content design and user-centered design (UCD) approaches across multiple teams or complex services. They work autonomously, influence stakeholders, and ensure high-quality, user-focused content that aligns with client objectives and meets accessibility standards.

Key Responsibilities

• Lead the overall UCD approach within your service team.
• Ensure the quality of content delivery and set Made Tech’s design standards.
• Produce high-quality, user-focused content.
• Facilitate shared understanding of problems and testing ideas within teams.
• Ensure services are accessible to all users.
• Meet the government Service Standard through content and design best practices.
• Demonstrate good content sharing and improvement habits.
• Manage content across multiple channels and oversee its effectiveness.
• Build client relationships and understand their needs.
• Support business development through UCD expertise in bids.
• Identify skill gaps and support team development.
• Lead or support hiring and onboarding of designers.
• Promote a healthy, supportive community of practice.
• Represent content design internally and publicly.

Skills, Knowledge, and Expertise

Support in applying : If you need this job description in another format or require assistance with your application, please email talent@madetech.com.

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