Complaints Handler

This range is provided by Cactus Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

This is a very exciting opportunity to join a well established business with plenty of opportunities to build on your skills & your career! This business truly put the needs of their customers first, that’s why we need people who naturally love working with customers, putting smiles on faces and can finding the best resolution for the customer.

Your role is to resolve customer complaints at the first point of contact received from the customer by completing prompt, high quality investigations in order to ensure that an appropriate decision is reached.

Salary : £32,212 & Benefits, this will also be a fully remote role, working from home.

Hours : Monday - Friday 9am - 5 : 30pm

Duties :

• Actively manage customer complaints
• Improve the overall customer relationship, making customers aware of the organisation’s complaints procedures
• Acknowledge and resolve complaints systematically and fairly and within set time limits as defined by Financial Conduct Authority both via telephone and letter
• Investigate the root cause of any complaints, gathering information from relevant teams or stakeholders
• Ensure compliance with legal requirements, industry regulations, organisational policies and professional codes
• Respond to Client Escalation and High Priority Complaints in a sensitive and timely manner
• Review and assess complaints referred from Financial Ombudsman Service or any other Alternative Dispute Resolution

Experience :

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Industries

Insurance

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