1st Line Support Engineer

STATUS : Full Time (37.5 hours per week), Permanent

SALARY : Competitive and based on experience and qualifications.

LOCATION : Manchester, Newcastle or Glasgow

Duties and responsibilities will include :

• Oversee the IT HelpDesk to ensure timely resolution of support requests, prioritizing tasks and meeting SLAs, while providing technical assistance via phone, email, and ticketing systems.
• Diagnose and resolve hardware / software issues on desktops, laptops, mobile devices, and provide basic network support, including connectivity and printer setups.
• Assist with password resets, account unlocks, and basic Active Directory tasks, escalating complex issues to senior support members when needed.
• Manage IT equipment and software procurement, ensuring cost efficiency, compliance, and security; maintain inventory and manage asset lifecycles.
• Update documentation, create user training materials, and lead workshops to improve IT tool proficiency, while contributing to the ongoing improvement of IT support processes.

REQUIREMENTS

Essential requirements include :

THE POSITION

We are looking for a full-time 1st Line IT Support Engineer to join our team. In this role, you will be the first point of contact for technical support, addressing hardware and software issues, troubleshooting, and resolving user problems on Windows and macOS systems. You will also assist with basic networking and software applications, ensuring quick and efficient resolution within Service Level Agreements (SLAs). Additionally, you will be responsible for managing IT asset lifecycles, including procurement and vendor management. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a commitment to delivering high-quality support while ensuring efficient management of IT resources.

How to apply

Please apply using the ‘Apply Now’ form on the Careers Page on our website, and upload your CV and covering letter, demonstrating why you are suitable for the role and any previous experience.

Closing date for applications : 14th March 2025

Equality, diversity and inclusion

TNEI promotes equality, diversity and inclusion in a space where all are respected.

Please note we do not accept CV’s from recruitment agencies.

Apply now.

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