2nd Line Support Engineer

Connexa IT Recruitment provided pay range

This range is provided by Connexa IT Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Connexa IT Recruitment

Connexa IT Recruitment- People. Technology. Connected

About the Role :

We are looking for an experienced, customer-focused 2nd Line Support Engineer to join our clients IT team. You will be responsible for providing advanced technical support, focusing on Microsoft-centric environments, troubleshooting complex IT issues, and ensuring the smooth operation of IT systems.

Key Responsibilities :

• Diagnose and troubleshoot hardware, software, and network connectivity problems.
• Resolve technical issues efficiently and escalate complex problems to the appropriate IT personnel when necessary.
• Assist with software installations, upgrades, and patch management, including Microsoft Office and antivirus software.
• Manage user accounts, email accounts, and access permissions in Active Directory, Office 365, Group Policies and other relevant systems.
• Maintain detailed documentation of support tickets, troubleshooting steps, and resolutions in the help-desk system.
• Monitor and enforce cyber security policies, including user access controls and data protection.
• Manage day-to-day operational tasks independently from home.

Required Skills & Experience :

My client welcomes applications from proactive, customer-focused Engineers, looking for their next challenge in a thriving IT environment.

If you’re ready to take the next step in your IT Engineer career, apply today!

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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