Customer Service Agent

Customer Service Agent :

Job&Talent is recruiting Customer Service Agents to join our client This is an exciting opportunity to work in a fast-paced logistics environment, supporting one of the UK's leading delivery networks. You'll act as the vital link between Customer Service and Operations, helping to keep parcels moving and ensuring customers and merchants receive outstanding service.

Shifts : Sunday-Thursday OR Tuesday-Saturday

Hours : 10 : 00am-6 : 30pm

Pay : £12.50 p / h

Location : 4 Rosehall Road , Bellshill Industrial Estate , ML4 3NR

What You'll Do as a Customer Service Agent :

• Manage and resolve escalated Customer Service and CEO queries
• Work closely with Operations to track, locate and resolve parcel issues quickly
• Provide daily depot status updates, including situation reports for merchants
• and consumers
• Support communications on flagged issues across APM, Store and 2Door
• locations
• Carry out parcel resolution tasks as required by the Depot Manager

As a Customer Service Agent you will require :

Strong problem-solving skills with the...