Community Support and Guidance Advisor

Overview

Do you want to make a real difference in your community? As a Community Support & Guidance Volunteer, you’ll be there when local people need a helping hand - listening, guiding, and helping them find the right support so they can take back control of their lives.

No two days will be the same! As part of our Information, Advice & Guidance service, you might :

• Talk with clients in person or over the phone to understand their needs.
• Use our information systems to find the best support and solutions.
• Explain options clearly so clients can make informed decisions.
• Help with forms, benefit claims, and assessments.
• Keep accurate records of the support provided.
• Identify common issues to feed into our research and campaigning work.

Skills & Qualities

When & Where?

We ask for a commitment of 7–14 hours per week for around 18 months, but we’ll work with you to find a schedule that fits.

We will invest in your development with training, mentoring, and real-life experience to build your confidence, skills, and future opportunities.

Travel expenses will be reimbursed for agreed trips to your local office or training sessions.

Training and Support Offered / Expenses

We will invest in your development with training, mentoring, and real-life experience to build your confidence, skills, and future opportunities.

Travel expenses will be reimbursed for agreed trips to your local office or training sessions.

Benefits

Accessibility and Transport Info

Hours : 7-14 hours Type : Advice & Guidance, Campaigning / Lobbying, Crisis Support

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