Deputy Service Manager, Royal Borough of Kensington and Chelsea, London

Location : Latimer Road, Royal Borough of Kensington and Chelsea (RBKC) - Walking distance from Latimer Road underground station (Circle and Hammersmith and City Lines). Please note that unfortunately this service does not have step free access

Shift Pattern : 37.5 hours per week, Monday to Friday between 09 : 00 - 17 : 00. Some flexibility maybe required depending on the needs of the service.

About the role

As a Deputy Service Manager, you will support the Service Manager in driving excellence in service delivery, being a point of contact for staff and ensuring they are empowered, skilled, knowledgeable within their roles and create a supportive environment where both staff and residents can thrive. Our residents in this service have experienced long term street homelessness and have faced significant challenges including with their mental health, substance use, and alcohol dependency, and struggled to sustain engagement with support services.They are here to make positive changes and receive the support they need to achieve greater independence and progress in their recovery.

In this role, as a Deputy Service Manager, you will work within a 24 hour service which provided person centred support to our residents. Some key responsibilities include :

• Line management and leadership, offering guidance and support throughout the employee lifecycle.
• Support the Service Manager in leading the day to day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Financial Management, including petty cash and budget management.
• Contract management and Internal auditing, admin, and general other duties as required.
• Striving to ensure excellence and quality in our service delivery.

About you

We're looking for someone driven to provide high quality, effective and person centred support to staff, colleagues, residents, and participants. You’ll enjoy working as part of a team learning effective communication and build meaningful relationships with people from all backgrounds. You're someone who thrives in supporting your team to deliver excellence in service delivery, in which they feel empowered to perform within their roles. You are confident in supporting with service level enquiries and giving advice on matters from employment queries to resident / participant related questions. Most importantly, you’ll be compassionate, supportive, and ready to work in a fast paced, ever changing environment.

Please refer to the JDPS attached for more details on the vacancy and our requirements / key criteria.

What we offer

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future : Theory of Change Further details can be found on our website here : Theory of Change - Social Interest Group - Social Interest Group .

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please emailrecruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on ourwebsite .

Leadership | Team Management | Line Management | Service Delivery | Risk Management | Operational Support | Staff Supervision | Person Centred Care | Homelessness Support | Complex Needs | Mental Health | Substance Use | Alcohol Dependency | Recovery | Independence | Housing Management | Property Maintenance | Financial Management | Budget Oversight | Contract Compliance | Quality Assurance | Policy Implementation | 24 Hour Service | Crisis Response | Communication | Staff Training | Performance Monitoring | Resident Support |

Royal Borough of Kensington and Chelsea, London

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