Transport Planner

Overview

Changing The Way People Think About Waste. At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 10,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We’re the UK's No. 1 choice for business waste management.

A quick look at the role :

The role will effectively support the day to day operations of the Depot through successful allocation of vehicles to ensure best in class service delivery. It will also ensure all Health and Safety standards are maintained and that environmental and O Licence compliance is upheld. In addition to transport activity, the role includes hands-on support with Employee Engagement, continuous improvement projects and covering items such as productivity and quality of service provision. A well-organised individual with a personable disposition is essential, with admin & call handling experience desirable. The successful candidate will need to work as part of a team with a wide variety of daily duties.

Responsibilities

• Call handling – liaising with customers and / or our internal call centres and Biffa drivers
• Daily debrief of Biffa drivers – assisting with confirmation of work and addressing any anomalies / issues
• Liaising with Biffa's customer service department and / or direct with customers to resolve issues – including hazards identified by drivers
• Order processing and confirmation + running and clearing daily reports
• Administrative tasks and housekeeping

Requirements

About Biffa

We’re committed to diversity and equality at every turn as we build a creative and effective working environment. Our people are central to delivering our mission.

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