ROLE SUMMARY
The main objective of the Brand Ambassador is to deliver sales targets as part of the team in their account by meeting Coty’s customer service and sales standards. As well as ensuring excellence of execution. The individual should have a strong sales background and proven experience in beauty with a high level of make-up artistry and preferred fragrance knowledge.
BENEFITS ON OFFER
- Day off on your birthday
- Access to My Coty Shop with fantastic discounts
- Generous family and wellbeing support policies
- Private medical scheme
- Income protection
- Personal leave policies
- Paternal leave from 12 weeks-6 months
KEY ATTRIBUTES AND BEHAVIOURS
Lives beauty – Deep understanding and passion for the industry and luxury brandsExecutional excellence – Uncompromising focus on standards, attention to detail and protecting brand equityOwnership – Accountability as if your name was on the doorRelentless and tenacious - always striving for the extra sale.Share and re-apply – Willing to learn from others and share successTeam player attitudeActively takes charge of self-development and performance growthA proven experience in beauty with a high level of make-up artistryKEY ACCOUNTABILITIES
Sales and Customer Service
Achieve monthly sales targetsMaintain company KPIsDeliver Coty’s customer service ceremony with every customerBuild relationships with customers to influence and sellConsistently upsellPerform Make-Up and niche fragrance consultations to drive sales and brand loyaltyExcellence of Execution
Be a brand ambassador, protecting the equity for Coty brandsKeep updated on We Live Beauty and mandatory Coty AcademyBe fully aware of all company and retailer initiatives relevant to your accountFollow all company merchandising guidelines on both permanent and promotional spaceAccurately complete month end and payroll within set guidelines and time limits, including any required feedbackCommercial awareness – Coty business performance, competitor activity and market shareAdhere to Company uniform and grooming guidelinesWork within the retailer Code of Conduct guidelines and KPIs alwaysTeam working
Strong working relationships with the Coty in store teamGrow networks with the wider Coty team within your areaMaintain excellent communication with the Area ManagerDevelop and maintain relationships with retailer staff and managementTechnical Processes
Use of ipad for email, reporting and VM guidelinesControl of ipad and Coty passwordsUse of Coty systems and online documents.