Service Coordinator

As a Service Coordinator at Emtec Climate Solutions, youll play a pivotal role in keeping our HVAC operations running seamlessly. Youll oversee both reactive callouts and planned service work, managing engineer schedules, logistics, job tracking and client communications, to ensure every task is completed to our high standards.

Working closely with our Service Manager, youll take ownership of day to day administration and scheduling, making sure resources are allocated efficiently, SLAs are met and our customers receive a first class service every time.

Key responsibilities

Owning the daily operations of the service schedule

Act as the first point of contact for reactive callouts and service requests

Allocate engineers to jobs based on skillset, availability and location

Schedule and manage planned preventative maintenance (PPM) visits

Raise and issue job sheets, RAMS and other documentation

Track daily job progress, and chase outstanding works and paperwork

Order parts, liaise with suppliers and manage delivery logistics

Keep clients updated on job progress, delays and completions

Support the invoicing process with timely and accurate job information

Escalate issues and complaints when necessary

Update JobLogic or similar job management systems with accurate notes

What were looking for

Skills and experience required

Experience in Service Coordination, Scheduling, or Admin (HVAC, M&E, FM or construction is essential)

Understanding of RAMS, permits and other H&S documentation

Confident liaising with Engineers, suppliers and clients

Strong organisational and multitasking abilities

Excellent verbal and written communication skills

Proficiency with Excel, Google Sheets and job management tools

Proactive, solutions focused and able to work in a fast paced environment

Familiarity with JobLogic, SimPRO, or similar systems (is preferred but not essential)

Benefits

25 days annual leave, plus bank holidays

Company bonus

Company pension scheme

Health and wellbeing programme

Life insurance

On site parking

Career development opportunities in a growing business

About Us

Emtec Climate Solutions is a leading HVAC specialist based in Warrington, delivering high-quality service, maintenance, and installation solutions for commercial and industrial clients.

We pride ourselves on professionalism, customer care, and operational excellence.

Apply now!

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