Business Change Delivery Manager in Future Roadmap Delivery, Payments

Overview

This pivotal role, working closely with the Head of PDD and the PDD SLT, will ensure a smooth and robust delivery process for Future Roadmap and Medium / Large Projects. Operating at a senior level, you will possess deep transformation and delivery experience, combined with knowledge and gravitas to engage and influence senior internal and external stakeholders. The role will involve supporting and line managing a programme management office team to deliver specific, strategic programme outcomes. You will be responsible for developing the team through sharing information effectively, coaching and communicating a clear vision to ensure that the team remain focused on the shared mission, are productive, engaged and motivated to deliver. This is an exciting opportunity to be part of a high-profile transformation that will be at the heart of the future of payments. The Delivery Manager will be experienced in working in a complex environment, with diverse groups of stakeholders, building buy-in to the delivery of programme outcomes, ensuring business readiness for change and supporting the Head of PDD with the end-to-end leadership of that change.

Responsibilities

• Work with the Head of PDD and the PDD SLT on roadmap development and delivery.
• Provide day to day plan / RAID / financial management support to the Head of PDD.
• Work with the Comms Lead on communications for the Programme, Bank-wide and to external stakeholders.
• Support delivery of the agreed outcomes defined within the business case, within time, quality and cost constraints.
• Provide robust delivery plan development and monitoring, and regular reporting.
• Support accurate and efficient corporate reporting of the Programme to the agreed Governance structure.
• Initiate extra activities and management interventions wherever gaps are identified or issues arise.
• Ensure all performance aspects and milestones and its day-to-day operations are met.
• Set appropriate goals and objectives and deploy resources to deliver them.
• Take decisions in accordance with (appropriate) risk framework and problem solving, escalating decisions as appropriate.
• Manage dependencies within and across different workstreams.
• Provide leadership in planning and managing project management services ensuring the project portfolio is designed, planned, implemented and improved in line with both current and future business needs.
• Ensure compliance with all bank processes and reporting requirements.
• Ensure stakeholder interests are identified and addressed. Segment and manage multiple stakeholder groups appropriately in complex environments. Build consensus across a large and often diverse group of stakeholders.
• Act as a catalyst and make things happen including "joining the dots" between different projects and areas of the Bank.

Essential Criteria

Desirable Criteria

Our Approach to Inclusion

Payments Directorate is at the heart of the country's financial system. It operates the Real-Time Gross Settlement (RTGS) service and CHAPS, the wholesale payment service, settling over £775 billion each day across this critical national infrastructure. It is currently undergoing an exciting and transformational renewal, enhancing not just resilience but also promoting competition and innovation. It is leading policy work to understand the future demand for payments and international efforts to enhance cross-border payments and services across the financial sector. Because of the variety and immediacy of the work we do, Payments Directorate is one of the most outward-facing and fast-moving areas of the Bank. Our Directorate Vision is "We harness central bank money to make sterling payments work for everyone and shape the payments infrastructure of tomorrow". Payments Delivery Division leads on driving state of the art improvements to the Bank's payments infrastructure and ensuring that the Bank stays at the forefront of innovation in payments. We are responsible for developing the design of innovative functionality for the renewed RTGS service. The team is tasked with developing the future product roadmap for RTGS. We are currently focusing on assessing three key priority features - synchronisation, extended RTGS settlement hours and resilient channels to access RTGS - as well as a number of small projects, such as CHARTI. Your role will involve a mix of work setting up and delivering the products across a broad range of topics the team engages with in a fast paced and varied environment.

Salary and Benefits

The Bank values diversity, equity and inclusion. We offer flexible working arrangements. Salary ranges : Leeds circa £65,440 - £73,620 (dependent on skills and experience); London circa £72,720 - £81,810 (dependent on skills and experience). In addition, a comprehensive benefits package is provided as detailed below :

We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.

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