Service Manager

Are you an experienced leader in social care with the vision and drive to make a lasting difference? We’re looking for a Service Manager to lead one of our residential services for older people, ensuring the highest standards of care while supporting and inspiring your team.

In this role, you’ll manage the day-to-day running of the service, oversee staff and budgets, and make sure quality standards are not only met but exceeded. You’ll also contribute to CrossReach’s wider strategic direction, develop partnerships with other agencies, and identify opportunities for new service developments within your locality.

What you’ll be doing

• Leading and developing a residential service for older people
• Establishing and maintaining high quality standards of care
• Managing staff recruitment, supervision and development
• Overseeing budgets and ensuring financial sustainability
• Ensuring compliance with policies, procedures and regulatory requirements
• Working in partnership with families, communities and outside agencies
• Contributing to service development and CrossReach’s wider strategy

What we’re looking for

You’ll bring proven experience of managing in social care, along with an SVQ Level 4 in Social Care and a recognised management qualification, or be working towards one. Strong leadership skills, financial acumen, and the ability to build trusted relationships are essential. You’ll also have basic IT skills and be comfortable using Microsoft Office.

Why this role matters

As a Service Manager, you’ll have the opportunity to shape a service that enables older people to live with dignity, safety and purpose. You’ll be part of an organisation committed to excellence in care, and your leadership will directly influence the lives of residents, families and staff.

This post requires you to be a member of the PVG Scheme, registered with the SSSC, and to have a Christian faith that allows you to work within and uphold our Christian ethos.

Apply today and lead with purpose in a role where your impact truly matters.

We also offer you a range of benefits that you would expect from an organisation that support others.

Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most.

But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you.

CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.

Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances.

As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010.

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.

We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are.

If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on recruitment.team@crossreach.org.uk

Please note : We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage.

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