Senior Infrastructure Specialist

Overview

The Cloud and Security Lab are responsible for support of the Infrastructure Applications aligning to Active Directory the core Microsoft technology components that underpin the Lloyds Banking Group IT infrastructure, primarily production Active Directory (Global) and (Entra ID) Microsoft\'s multi-tenant, cloud based Active Directory and Identity Management solution. In addition to our support and change delivery capabilities for production environments, we also provide equivalent support for the associated development and route-to-live Domain environment. This is a Senior role and will blend both deep domain & technical expertise with great passion for coaching and developing people in a \"player-coach\" model including advocation for team wellbeing.

If you think all banks are the same, you\'d be wrong. We\'re an innovative, fast-changing business that\'s shaping finance as a force for good. We focus on inclusion and diversity, with values-led culture and opportunities to learn, grow and develop. We are committed to building a workforce that reflects the customers and communities we serve and welcome applications from under-represented groups. We are disability confident and offer reasonable adjustments to recruitment processes on request.

Responsibilities

• Leading support, maintenance activities and change activity across a team of colleagues looking after Critical Business infrastructure relating to Active Directory Domain Services (AD-DS), including knowledge of Active Directory Structure, Group Policy and Authentication methods, Name Resolution via DNS and WINS.
• KMS and Active Directory Support Tools (Quest Change Auditor, One Identity Active Roles).
• Work with Engineering Lead to prioritize tasks, break down work, set expectations, and ensure timely delivery.
• Line Management of 7-10 Engineers from within the Cloud & Security Lab; including regular 1-1\'s and quarterly check-ins, driving towards high performance through the Bank\'s Performance Management processes.
• Ability to task manage across a team of around 10 colleagues, prioritising work as required and ensuring high standards.
• Ability to Line Manage 7-10 Engineering Colleagues from the Lab; driving high performance utilising the Bank\'s Performance Management Framework.
• Working with Cloud & Security Service Lead to help coordinate engineering actions for incident responses.
• Specialist level of understanding of Active Directory / Domain Controllers as well as knowledge of Azure Active Directory Hybrid Identity.
• Experience of working and leading in a team environment but demonstrating an ability to self-manage pieces of work.
• Good communication skills are a major benefit, requiring the ability to communicate complex technical issues and solutions to a variety of collaborators with differing technical knowledge.
• Passionate about customer experience and outcomes driven by technology.
• You\'ll also be required to participate in a 24x7 support rota for the supported platforms, and perform out of hours changes; flexible working patterns may be considered.
• Experience of Security & Compliance requirements in regulated environments.
• Experience of Architecture Design notes and Governance.
• Knowledge of other Active Directory / Identity tools such as Quest Change Auditor and Active Roles.
• Understanding of Agile and Systems thinking.
• PowerShell scripting.
• Excellent problem-solving skills and ability to work independently.
• Good all-round understanding of IT technology, particularly in the Windows world, as well as becoming specialists in Active Directory technology.

Benefits

About Lloyds Banking Group

Join our journey! At Lloyds Banking Group, we are focused on helping Britain prosper and delivering value to customers, businesses and communities. We keep data safe and will only request confidential information once you have formally been invited to interview or accepted a verbal offer. We are committed to a inclusive workplace where every colleague can make a real difference.

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