Scheduler

Overview

Pennington Choices is expanding, and with our ambitious growth plans, we are looking for the very best talent to join us. We need people who can think differently about how to solve problems. We are currently recruiting a Scheduler to join our Planning, Scheduling & Dispatch (PS&D) department.

As a Scheduler, your role is to support the planning, scheduling, and deployment of our Asbestos field-based operations. You will follow the appropriate processes to ensure that field-based surveyors have booked as many work orders as is practical – both in respect of client / contract response times and quality (sufficient time is allowed for works order completion). Our field-based operatives work nationwide for a variety of clients, including directly employed operatives and subcontracted associates. Schedulers within the Asbestos Scheduling team will book as many appointments as possible to support the delivery of efficient asbestos surveying and analysis.

Responsibilities

• Implement the Asbestos scheduling processes to effectively deploy field-based operations in the most efficient way.
• Ensure sufficient appointments are booked on a contract-by-contract basis to fulfil requirements and drive operational and commercial performance.
• Deploy resources and handle inbound and outbound telephony demand; accurately import client information.
• Collaborate with the Scheduling Team Leader, Contract Coordinators, other Schedulers, Field-based Operatives and Operations Leaders to build rapport and trust.
• Manage tenant enquiries in a friendly and helpful manner; confidence with telephony and operating works management systems is vital.
• Schedule planned appointments for Asbestos field-based operatives using multiple works management systems.
• Upload projects to the online booking platform; retrieve booked appointments and enter onto the operating platform.
• Mail merge letters for tenants; bulk text messaging; record points of contact on the operating platform.
• Handle and resolve telephone and email enquiries from tenants; make proactive outbound calls to arrange appointments.
• Share ideas to continually improve scheduling, including increasing appointments made, appointments kept, and properties accessed.

Team Targets

Role Requirements / Experience

There are no mandatory qualifications required for this role. Relevant competencies and personality attributes are important. This role may suit someone with experience in a deployment and scheduling role (not sector / market specific). We seek outgoing and friendly individuals who can communicate effectively and build rapport.

Benefits

About Us

Pennington Choices is an Equal Opportunity Employer; we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. We provide property surveying and consultancy services to organisations nationwide, with experience across social housing, NHS, education, and rail since 2000. We value our people and support work / life balance, development, and wellbeing. Our head office is in Cheshire with regional offices in Bromley, Kent and Sheffield. We are committed to excellence and recognise our winners and achievements.

Ready to start your next chapter? If this sounds like the job for you, complete the job application and attach your CV for consideration in the link below. Our team will review all applications over the next couple of weeks. If you have not heard from us within 14 days, it may indicate we will not be progressing your application on this occasion.

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