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Group General Manager - Restaurants

Criterion HospitalityCity of London, London, United Kingdom

3 days ago

Job type

Full-time

Job description

Group Food & Beverage General Manager

We are a growing hospitality group with a diverse portfolio of venues, including rooftop bars, specialty coffee shops, and wine bars located within our hotel portfolio. Each venue has its own unique identity, but all share a common goal : delivering exceptional guest experiences, fostering community, and memorable food and beverage offerings.

We are seeking an agile, hands-on Group Food & Beverage Manager with experience in working in entrepreneurial settings to lead our operations, oversee the management teams, elevate our brand across all venues and set us up for further growth.

This role will be responsible for providing leadership, operational oversight, cost control and revenue growth across the group. This includes managing venue teams day-to-day, optimising staffing and scheduling, building supplier partnerships, and creating opportunities for events and activations that increase visibility and sales.

Key Responsibilities

Operational Leadership

Oversee daily operations across all venues
Be a visible presence in the venues, actively supporting teams and ensuring smooth service.
Implement and monitor SOPs for efficiency, consistency, and compliance.
Work closely with the hotel managers to also maximise hotel guest scores

Revenue & Profitability

Drive sales and profitability by optimising staffing forecasts, managing costs, and monitoring budgets.

Secure and execute events, activations, and supplier collaborations to boost brand exposure and revenues.

Develop and execute promotional campaigns, seasonal offerings, and upselling initiatives.

Strengthen supplier partnerships to maximise incentives, marketing support, and product training.

Standardise suppliers across all venues to maximise economies of scale.

Team Management & Development

Recruit, train, and mentor venue managers and key F&B staff.

Build a strong, motivated team culture with accountability and guest focus.

Conduct regular performance reviews and set measurable KPIs.

Guest Experience & Brand Development

Curate and evolve food and beverage menus seasonally with managers.

Ensure consistent delivery of high-quality service and food offerings.

Monitor guest feedback and continuously implement improvements.

Compliance & Safety

Ensure all venues adhere to licensing, health, and safety regulations.

Provide training on responsible alcohol service and food safety standards.

Qualifications

7+ years of hospitality leadership, ideally across restaurants, bars, and wine / cocktail venues operations.

Proven track record of managing multi-site operations with hands-on involvement.

Strong financial acumen with experience improving profitability through staffing, cost control, and events.

Ability to build strong supplier and industry relationships.

Excellent leadership, communication, and people management skills.

Creative mindset with a passion for food, beverage, and guest experience.

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Restaurant General Manager • City of London, London, United Kingdom