Repairs Administrator

Repairs Administrator

Brentford | Full Time | Temporary

£15.85 PAYE / £20.43 Umbrella

Are you an experienced administrator with a background in housing and property services? We’re looking for a proactive Repairs Administrator to join a Housing Association in Brentford, supporting the delivery of repairs and compliance services.

The Role

As Repairs Administrator, you’ll play a key role in supporting the repairs and compliance teams, liaising with residents, contractors, and colleagues to ensure works are delivered to a high standard. You’ll :

Provide administrative support across the repairs and compliance teams.

Support surveyors with repairs, complex cases, and disrepair works.

Act as a resident liaison to ensure customer needs are met during repairs and safety projects.

Manage data on compliance systems to ensure regulatory obligations are met.

Collate and report on repairs programmes to keep the Asset team updated.

Liaise with contractors / consultants to provide timely reports and statistics to senior staff.

Assist with updating property records and electronic files.

Diagnose and raise repairs / maintenance job orders, interviewing residents where necessary.

Support tenant surveys on repairs quality and escalate persistent concerns.

Monitor contractor performance and provide updates in partnering meetings.

Record, acknowledge, and monitor all formal complaints.

Liaise with Finance on rechargeable works, reporting on collections monthly.

About You

We’re looking for someone with strong administrative skills, excellent communication, and a customer-focused approach. Experience in housing, property services, or working with contractors will be an advantage.

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business