Business Analyst (12-Month FTC)

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Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Job Description

Are you a detail-oriented and analytical professional with a passion for investigating, analysing, and documenting business processes? L&G is seeking a Business Analyst to join our Retail team on a secondment basis. In this role, you will focus on the investigation, analysis, remediation, review, and documentation of Retail's Business Critical Services (Tier2) covering customer journeys, systems, and processes. If you thrive in a dynamic environment and have a strong background in business analysis, we want to hear from you!

What you'll be doing :

• Undertaking requirements elicitation for Retail Business Critical services (Tier2) to produce artefacts covering process and dependency mapping, identifying vulnerabilities, and addressing gaps with the business
• Validating and classifying requirements with stakeholders, gaining appropriate approvals, and documenting requirements using agreed standards, methods, and tools
• Supporting business SMEs / stakeholders to ensure Critical Business Processes (Tier2) are identifiable in Retail's Business Recovery Plans (BRP) and Business Impact Assessments (BIA)
• Designing and facilitating workshops, stakeholder interviews, and discovery activities to populate and enrich business change user stories and acceptance criteria
• Identifying gaps in plans and working with the business to produce gap remediation plans, documenting and escalating gaps and remediation risks
• Reviewing current impact tolerances for each Identified Business Critical Process, stress testing ability to remain within those tolerances, and identifying necessary improvements
• Facilitating the reporting of Critical Business Processes (Tier2) recovery status to relevant Business Risk Committees and forums, providing metrics and plans on resilience
• Managing and influencing stakeholder alignment and communication at various levels across multiple business areas and divisions

Qualifications

Who we're looking for :

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer :

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.

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