Service Manager

Service Manager

Job Type : Permanent

Location : Cambridge, Essex, Suffolk, Saffron Walden, Haverhill, Sudbury, Acton, Newmarket, Braintree, Bishops Stortford, Bury St Edmunds

Post Code : CB10 1ES

Salary : £60,000 to £70,000 + Car + Benefits

Start Date : ASAP

Ideally, you should have experience in managing a service department or have had a senior role within a service department with some level or responsibilities relating to customer support and engineering support within the Environmental Test Chambers, Climatic Chambers or the refrigeration sector.

Service Manager responsibilities.

• Customer support, identifying customers' needs with the view to either assisting them to a fix or quoting them for a site visit.
• Supporting field engineers with technical issues, spares etc.
• Liaising with our equipment suppliers where support is required.
• Trouble shooting as and when required, both in the field and remotely.
• Field work as and when the demand requires.
• Together with the service administrator
• Organise engineer work loads
• Quote customers for works
• Quote customer for contracts and promote
• Manage engineers and maintain their efficiency.
• Resourcing additional staff as required or identified as needed.

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