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Customer Service Manager

Customer Service Manager

Thrive Group CareersTrowbridge, Wiltshire, Wiltshire, UK
8 days ago
Job type
  • Full-time
  • Permanent
Job description

Thrive Trowbridge are delighted to be working with our client in the Trowbridge area who are actively looking to recruit a Customer Service Manager on a permanent basis.

What you will be doing :

  • Management of the customer service department to ensure high standards of client satisfaction
  • Overseeing a diverse portfolio of Key Accounts and clients
  • Supervision of a team including reviews, development, coaching and training
  • Involvement with invoicing, pricing and more complex customer service issues
  • Collaboration with a number of other departments

What you will need to succeed :

  • Exceptional customer service / account management experience
  • Proven track record within a similar role from a production or engineering background
  • Experience working with a technical product range
  • Strong staff management skills including training and mentoring
  • Great attention to detail, numeracy skills and the ability to lead by example
  • Excellent communication skills as you will be dealing with a variety of internal departments and clients
  • What you will receive in return :

  • Competitive salary
  • Full time Monday to Friday
  • Generous benefits package including 25 days holiday plus BHs and health cover
  • The opportunity to join a collaborative env...

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    Customer Service Manager • Trowbridge, Wiltshire, Wiltshire, UK

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