Customer Success Account Manager, Disclosure Services

CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world’s institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced. Visit cdp.net or follow us @CDP to find out more.

About the Team :

The Disclosure team plays a critical role in ensuring discloser customer success. Disclosure engages and provides support to confirmed discloser customers, including enhanced disclosure support to Reporter Service members and ASP.

About this role :

The Account Manager is responsible for directly servicing and ensuring the success of a portfolio of Reporter Services members and other customers benefitting from disclosure services (e.g. Accredited Solutions Providers). This role involves ensuring customer satisfaction through the successful delivery of contracted products and services, and through expertise on environmental disclosure and CDP’s questionnaires.

What you will do :

Customer Relationship Management

• Serve as the primary delivery point of contact for a portfolio of Reporter Services customers and ASPs, building strong and lasting relationships with key stakeholders
• Understand customer needs, objectives, and challenges related to environmental disclosure, and effectively responding to complex and nuanced questions
• Proactively engage with customers to ensure they understand CDP’s questionnaire, are effectively utilizing the discloser Portal, and are leveraging the data products they receive
• Provide ongoing support and guidance to customers on best practices in environmental management and disclosure
• Act as a conduit of the voice of the customer internally, escalating issues and collaborating with other teams to find timely and effective solutions. Customer Success Account Manager, Disclosure Services
• Closely liaise with Relationship Managers on the Sales team and provide timely information to enable renewal and other relationship management conversations, putting forward any opportunities to upsell or cross-sell

Service Delivery and Support

Program Support and Collaboration

Knowledge and Expertise

Actively contributes to an effective and engaged team, clear on its purpose and contribution, by :

Internal stakeholders include : Global disclosure team and relevant colleagues in the Sales function (Relationship Managers)

External stakeholders include : Disclosing customers

This role does not have budget responsibility

We’re looking for :

Before you apply   :

We’ll   only use the information you provide to process your application. For more details on how we use your information, see  our  applicant’s   privacy notice . By uploading your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes.

How to apply :

Please upload your CV in the application form.

The salary banding for this role is £ 32,157 - £ 40,197

This is a hybrid role, candidates will need to live within a commutable distance of the London office and be comfortable with 2 days in the office per week.