Claims Administrator

Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims 🚗

With demand rising, they’re expanding their operations team and are now hiring a Claims Administrator to join their Manchester city centre office.

This team is the engine room of the business – keeping claims moving, chasing missing information, and ensuring lenders respond on time.

If you’re organised, confident on the phone, and love a role where you can stay busy and make things happen… keep reading 👇

Key Responsibilities

• Liaising with clients and lenders via phone + email to progress claims
• Handling inbound calls professionally and resolving queries confidently
• Making outbound chaser calls to request missing documents / updates
• Explaining clearly what information is needed and why (helping clients respond quickly!)
• Managing high volumes of emails and allocating them through workflow queues
• Prioritising tasks by urgency, deadlines, and workload
• Spotting key information quickly and assigning actions efficiently
• Updating case notes, documents, timestamps and claim status accurately
• Moving claims through structured stages to avoid delays
• Tracking caseloads to ensure nothing goes stale or dormant
• Flagging cases that need escalation or specialist review

Document & Evidence Handling

• Handling incoming post: opening, scanning, uploading + filing correctly
• Keeping case files organised, complete and compliant
• Reviewing lender responses and ensuring they’re actioned quickly

Compliance & Quality

• Following processes in line with regulatory expectations
• Maintaining high accuracy in data entry + document handling
• Handling sensitive information securely and confidentially
• Supporting a consistent, high-quality customer experience
• Supporting colleagues during peak demand and managing workloads as a team
• Sharing blockers and case insights with management
• Suggesting improvements to workflows, templates and procedures
• Supporting team targets through efficient, high-quality processing
• Confident and professional phone manner
• Strong admin skills + excellent attention to detail
• Compliance / regulatory experience (nice to have, not essential)
• Comfortable processing high volumes of emails
• Able to follow structured workflows and processes
• Works well in a fast-paced, process-driven environment
• Fast-growing, reputable CMC brand 📈
• Incentives to reward performance 🎁

If you’re organised, confident on the phone, and ready to build your career in claims management, we’d love to hear from you 💬