Operations Coordinator

We are seeking an Operations Coordinator to join our clients busy estate agency Sales Team in Weybridge. This is a fantastic opportunity to join a collaborative and supportive environment where your contributions are valued and your professional growth is encouraged.

About the Role :

As Operations Coordinator, you will play a key role in supporting the estate agency sales team and ensuring the smooth running of the office. You'll deliver exceptional customer service, provide vital administrative support, and help drive improvements in client experience.

Key Responsibilities :

Deliver outstanding customer service in all interactions, both internally and externally.

Handle incoming calls promptly and professionally.

Maintain the organisation and cleanliness of the office and reception area.

Support the Department Head with customer experience initiatives.

Help improve customer journey and satisfaction scores.

Refer clients to additional services within the wider network.

Collaborate with operations teams to support the office and regional departments.

Manage property listings, including activity records, title checks, registering instructions, and preparing correspondence.

Ensure compliance with best practices, CDD processes, and maintain organised files.

Handle accounts, generate accurate sales invoices, and reconcile figures monthly.

Prepare reports for meetings, troubleshoot system processes, and monitor monthly performance....