Gilpin Hotel & Lake House Breakfast Supervisor Windermere Gilpin Hotel & Lake House Restauratio[...]

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Responsibilities

• Oversee the front of house staff during breakfast service.
• Show flexibility and adaptability in working both breakfast, lunch and lounge shifts.
• Set up the restaurant before breakfast service according to the table plan.
• Open tables on EPOS ahead of breakfast service, recording any allergies or requests.
• Understand the menu and any amendments that need to be made for allergens.
• Process food orders and payments on EPOS.
• Take drinks orders and process them on EPOS.
• Process vouchers on EPOS.
• Charge bills to guest’s rooms accurately.
• Seat guests confidently in the restaurant and explain the menu.
• Read guests confidently and understand the tableside manner they may be expecting.
• Ensure guest satisfaction by addressing any concerns or special requests promptly.
• Upsell menu items to enhance guest experience.
• Prepare tea and coffee to guest’s requirements.
• Serve dishes to the guests confidently using the correct explanation from the kitchen.
• Call away dishes to the kitchen in an efficient manner.
• Clear tables with elegance.
• Communicate guest issues with the management team and the kitchen.
• Report and action guest feedback within the designated procedures and time allocation.
• Understand safety procedures and follow them to ensure guests and colleagues are kept safe.
• Represent the restaurant in a positive manner while on hotel grounds, communicating the restaurant's vision to all team members and leading by example.
• Communicate clearly with guests to manage their expectations and never mislead.
• Build and maintain relationships with guests, team members, and fellow and / or senior management.
• Utilise hospitality skills to provide exceptional guest services and proactively instill these skills in the wider team.
• Set a good example for the Waiters.
• Have a good understanding of food hygiene and the role it plays in every part of the restaurant.
• Support the management team in the smooth running of the restaurant.
• Contribute to guest profiles for returning guests.
• Handle shift handovers.

Qualifications

Details

Salary : £27,560

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £550 per month.

Hours : 40 hours per week

Relocation assistance may be available

Staff transport provided free between staff houses and hotel

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