About The Role
Team Heath
Working Pattern - Hybrid 2days per week in the Vitality Stockport Office.Full time, 35 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role :
What this role is all about :
As a Direct Sales Quality Analyst you will support the Direct Sales Quality Manager. You will ensure that all Direct Distribution Channels activities are carried out in accordance with the relevant regulatory legislation and framework.
You willcomplete reviews / call listening for D2C Health, D2B Health (VA Telephony), Business Telemarketing agents (BTLG) and One Vitality Telemarketing agents (OVLG) advisers. Ensuring that all standards are within the regulatory and internal standards and best practice.
You will also provide feedback to Managers for their agents.
Key Actions
Highlight and report any ongoing, ad hoc compliance and competence issues to TMs to ensure sales activity remains c...
Quality Analyst • Stockport, Greater Manchester, UK