Service Delivery Manager

Position Overview

Working within Helpdesk, in a fast paced and challenging environment you will be providing Facilities Management support and Customer Service 24 / 7, 365 days per year. You will ensure you motivate and drive your team to deliver an effective service through coaching, mentoring, development and quality management to deliver the exceptional every day. Furthermore, you will be responsible for consistently thinking and acting innovatively to generate ideas and different ways of working.

Main Duties

• Building professional relationships with clients and internal stakeholders by drawing on own experience and utilising all available resources to maintain and improve those relationships and strengthen Mitie's relationship with the clients.
• Ensuring SLA's / KPI's are delivered.
• Ensuring sufficient operational resource to meet customer requirements.

Person Specification

Information Security

Ensure compliance with Mitie's information security procedures in all activities. Proactively identify and report security risks to your manager. Report actual and suspected security incidents.

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