Resourcing & Customer Service Assistant

Location : Hybrid / Hackney

Salary / package : £26,650 per annum

Contract type : Permanent

Hours : Full time, 37 hours per week

Are you passionate about delivering excellent recruitment and customer service solutions? Join Connect2Hackney, part of the Commercial Services Group (CSG), and help shape the workforce that supports vital public services across Hackney.

Who we are

Connect2Hackney are part of CSG, a trusted recruitment service connecting Hackney Council with the right talent to meet workforce needs. As part of CSG — the UK’s largest local authority trading company — we combine commercial expertise with social purpose, reinvesting profits back into public services.

Why this role matters

As a Resourcing & Customer Service Assistant, you’ll play a pivotal role in managing our candidate database and supporting a high-performing recruitment service. You will oversee the flow of candidates between external agencies and hiring managers, coach and mentor team members, and ensure an outstanding experience for both clients and candidates.

What you’ll be doing

Lead candidate attraction initiatives through job adverts, social media, databases, job fairs, networking events, local partnerships and referrals.

Monitor recruitment trends in Hackney and the wider sector, identifying opportunities and challenges for candidate attraction, particularly in hard-to-fill or niche roles.

Oversee the candidate selection process, ensuring thorough screening, shortlisting, and initial interviews both virtually and face-to-face.

Manage candidate compliance in partnership with CSG Compliance, ensuring all candidates meet safeguarding, vetting and referencing requirements.

Manage the candidate onboarding process, ensuring a seamless and positive journey from offer to placement.

Build and maintain strong relationships with candidates at all levels, both in person and on the telephone.

Support Talent Partners with administrative tasks, candidate flow, and act as first point of escalation for complex queries.

Mentor and coach team members, sharing best practices and assisting with workload management when required.

Maintain accurate candidate and vacancy records on Connect2Hackney systems, ensuring data integrity.

Contribute to service improvement initiatives, using feedback and market insights to improve processes and candidate experience.

Work with Talent Partners and management to understand hiring needs and support workforce planning.

Prepare and present recruitment reports for internal stakeholders, including candidate availability and compliance status.

What we’re looking for

Previous experience in administration supporting teams or recruitment operations.

Experience in candidate search, selection, and job advert writing.

Knowledge of social media for recruitment purposes.

Strong IT skills, including Microsoft Word and Excel.

Excellent communication and influencing skills across all levels.

Ability to organise, prioritise and work accurately under pressure.

Proactive, solutions-focused approach with commitment to equality, diversity and inclusion.

Interest in developing a career in recruitment, HR, or talent management.

Enthusiastic and willing to learn, with the confidence to challenge processes when appropriate.

What you’ll get in return

Salary of £26,650 per annum

25 days annual leave, plus your birthday off

Life assurance cover (4x salary)

Pension scheme with 4% employer contribution

Additional benefits including retail and gym discounts, health cash plan and cycle-to-work scheme

Volunteer days and access to a comprehensive wellbeing programme

Tailored learning and development support with genuine opportunities for career progression

Why CSG?

Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public-sector solutions. Our growth of around 25% year-on-year is powered by innovation, strategic partnerships and acquisitions.

Our 33 trading businesses deliver a wide range of services including education management, HR, IT, legal, energy, procurement and supplies. As CSG is wholly owned by local authorities, a significant proportion of our profits is reinvested directly into frontline public services — with over £77 million already returned — reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from people of all backgrounds and are committed to providing reasonable adjustments throughout the application and interview process. Please let us know if you require any