Field Support Engineer

The company

We inspire our colleagues to act as Entrepreneurs in their roles by injecting passion, enthusiasm, and drive whilst taking responsibility for their overall contribution to deliver the wider business objectives. Keeping our Colleagues Safe is at the heart of everything we do, and we are a business which has unique engineering capabilities, providing full lifecycle support for urban mobility, and vertical transportation.

What we expect

As a Field Support Engineer, you will be providing support in our Technical Support Department providing support for the Lifts. We are currently seeking a lift expert field engineer mainly to provide support on 3rd party brands, mainly on Kone technology, including high rise (other brands could be considered).

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You will provide technical support to field technicians by telephone, by video or with site visits and preparing/performing training on lifts.

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You will be involved with initiating and assisting the development of ITS technical publications (be part of the redaction) and leading on the development of training simulators and product test rigs

Who we are looking for

• You will have a proven experience working as a field support engineer
• Excellent communication skills, verbal, telephone, and written
• Positive attitude, capable of working under pressure as part of a team
• Confident in using your own initiative and proactive thinking outside of the box
• An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
• European language skills would be a plus

Contact

Benoit Henrio - ITS Manchester Director

Job details

Posting date:2023/04/20Experience level:Experienced professionalsType of contract:Permanent, Full-timeWork mode:HybridJob field:StrategyIndustry:Engineering & urban mobilityJob number:JPT_ALL00593

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.