Retail Assistant - Samsung Experience Stores

Location : Samsung Experience Store, Trafford Centre

Pay : Standard – £12.21

Enhanced opportunity – £14.21

Bonus Potential – 20%

Hours : 12 HRS (At least 2 days working) and 18 HRS (At least 3 days working)

Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Trafford Centre

Role Summary

As a Retail Assistant, you will play a vital role in delivering the goals of PRS & Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivaled interactions, introducing them to Samsung’s products and services.

Core Responsibilities

• Customer Training : Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
• Customer Service : Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
• Customer Sales : Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
• L1 Device Repairs : Provide basic device repair services, resolving common issues promptly.
• Store Standards : Maintain a welcoming and organised store environment that reflects the brand.
• Health and Safety : Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
• Keeping Own Training Up to Date : Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.

Skills and Experience

Why join us?

At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.

What we can offer you

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