Specialist Customer Service Officer

Specialist Customer Service Officer Oxfordshire (Hybrid – 1–2 days onsite) Initial 3-Month Contract – Starting ASAP £17.85 PAYE / £23.58 UMB We are recruiting a Specialist Customer Service Officer to join Contact Oxfordshire, the frontline service for Adult Social Care enquiries. This is a critical role supporting vulnerable adults and partner agencies at moments when clarity, safeguarding knowledge, and professionalism matter most. As a Specialist Customer Service Officer, you will be the first point of contact for adult social care enquiries from members of the public and partner agencies, including medical professionals, the police, and the fire and rescue service. Key responsibilities include: Handling enquiries via phone, email, web, and face-to-face channels Processing safeguarding referrals and emergency service reports Managing assessments for disability aids Completing bed leaver reviews Signposting individuals to appropriate Oxfordshire services in line with the Oxfordshire Way Navigating multiple health and social care systems to ensure accurate and timely service delivery You will regularly manage sensitive and complex information, including ambulance and emergency response reports. The ability to remain calm, professional, and decisive in emotionally charged situations is essential. About You We are looking for a professional who can balance empathy with clear ju...