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Customer Support Coordinator

Customer Support Coordinator

4Way RecruitmentGillingham, Norfolk, England
15 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Service Support Coordinator

Gillingham

A fantastic opportunity to work in the UK’s industry-leading independent fire and security specialist company, they are renowned for their expertise in design, supply and installation. My client is looking for a highly organised, detail oriented Service Support Coordinator to join their team and play a vital role in delivering exceptional customer service and operational support.

Package

£26-28,000

Monday – Friday 8.30-5pm | generous leave allowance | company pension scheme | company parking | Medicash heath plan | Employee discount scheme

Main Responsibilities

As a Service Support Coordinator, you'll be the backbone of our service team, ensuring continuity and efficiency in our day-to-day operations.

  • Coordinating planned maintenance and remedial works with clients and engineers.
  • Providing cover for Account Handlers, maintaining strong client relationships in their absence
  • Preparing risk assessments and method statements for planned maintenance
  • Responding to emergency call-outs within agreed KPIs
  • Handling client enquiries promptly and professionally
  • Managing administrative tasks such as data entry, job bookings, and communication via email and phone
  • Processing paperwork including worksheets and purchase orders in line with ISO procedures
  • Supporting the wider service team and stepping in where needed to ensure seamless service delivery
  • Ensuring all works are delivered within KPI deadlines and are financially and commercially sound.

Knowledge and Experiences

  • A background in customer service, ideally within a technical or service-based industry
  • Proficiency in Microsoft Office applicatio ns
  • A good understanding of financial processes such as budgeting and job costing
  • A willingness to learn industry-specific compliance and regulations
  • High levels of integrity, empathy, and resilience
  • Excellent written, verbal, and numerical skills with a confident telephone manner.
  • If you're looking to grow your career with a forward-thinking company that makes a real difference, to peoples safety and to the planet, we would love to hear from you, please apply now! If your application is successful a 4way member will be in touch.

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    Support Coordinator • Gillingham, Norfolk, England

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