Aftersales Manager

Marshall Grimsby is looking for an Aftersales Manager.

Your role

Competitive basic salary | Strong OTE scheme + company car; 25 days’ annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks.
Full-time | 45 hours per week, including Saturday mornings on a rota basis.

Lead a high-performing aftersales team and shape service excellence with one of the UK’s most respected automotive groups. At Marshall BMW & MINI Grimsby, we’re offering an exciting opportunity for a dynamic and experienced Aftersales Manager to take the lead in delivering outstanding customer service and commercial success in our service department.

In this role:

• You’ll oversee the day-to-day operations of the Service department, managing productivity and efficiency across the team.
• You’ll lead, coach and inspire a team of Technicians, Service advisors, Parts and other vital members of the Service department to deliver great customer outcomes while meeting targets.
• You’ll take accountability for departmental financials, working closely with the Head of Business and support teams to ensure profitability, compliance and consistent customer satisfaction.
• You’ll also be responsible for maintaining a positive team culture, driving performance and professional development across your department.

Your profile

• Someone with experience as Aftersales or Service Manager with a strong background in Service operations.
• Someone who can confidently manage a large and diverse team while setting clear expectations and leading by example.
• Someone with excellent customer service acumen, analytical skills and a focus on maintaining compliance with manufacturer and industry standards.
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.

Rewards

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.