Technical Coordinator

Job Overview

To provide technical support for the TVS SCS Customer, Supply Chain, Purchasing and Warehouse Teams, ensuring delivery of compliant product, technical approval and obsolescence management, mainly for TVS SCS Defence contracts.

Job Responsibilities

• Handling customer queries, in particular providing part identification and servicing information by referencing catalogues, part specifications, technical publications, drawings, and fitting instructions.
• Build effective working relations with customers and suppliers.
• Maintain and amend part related technical publications.
• Assist procurement department to source alternative parts.
• Inbound product quality checks including verification of supplier part measurement reports.
• Liaise with UKNCB agents to allocate and maintain Nato Stock Numbers (NSNs) for vehicle and general equipment parts.
• Management and resolution of customer non-conformances. Implement containment, correction and conduct root cause investigation.
• Process and inspect customer returns to insure the correct parts have been returned and any reported non-conformances are valid.

Qualifications and Skills

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include :

1. Virtual GP consultations and second opinions

2. Mental health support and counselling

3. Online physiotherapy

4. Access to CONNECT Plus long-term health condition support

5. Wellbeing and healthy living support

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

Security Clearance Requirement

Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.