Customer Service Coordinator

£27,846 to £30,000 per year, Free parking, Subsidised canteen

Contract Type : Permanent

Hours : Full time

Disability Confident : Yes

Closing Date : 01 / 02 / 2026

About this job

Location : Hyde Salary : £27,846- negotiable Working Hours : Rotational shifts 7 : 00-15 : 00 and 9 : 00-17 : 00, office based.

Includes one weekend per month and additional Bank Holidays (weekend pay included in salary, Bank Holidays paid as a supplement). Customer Service Coordinator GI Group are currently recruiting a Customer Service Coordinator on behalf of one of our food manufacturing clients based in Hyde, Manchester.

This is a commercial, customer-facing role with a high level of interaction with customers and internal departments.

You will play a key part in managing customer orders from receipt through to delivery, acting as the central communication link between customers, production, planning, logistics and sales.

As Customer Service Coordinator, you will contribute to the commercial function of the business by ensuring customer orders are processed accurately and on time, while maintaining strong customer relationships.

Key Duties

• Provide a professional and effective customer service to all customers.
• Act as the main point of contact for customer order management.
• Accurately process daily EDI transmissions and manually input or scan orders.
• Maintain all systems and tools required to process orders right first time.
• Answer telephone calls and email queries in a timely and professional manner.
• Take ownership of issues and elevate them as they arise.
• Apply problem‑solving techniques to resolve operational issues and recommend improvements.
• Assist the wider team through cross‑business order processing.
• Assist the Manager with development strategies and continuous improvement initiatives.
• Ensure all processes are followed correctly and in line with company policies and procedures.
• Build strong working relationships internally and externally.
• Reduce errors to minimise operational costs.
• Produce functional reports when requested.
• Carry out additional ad‑hoc duties to ensure the smooth running of the business.

Qualifications

Benefits

If you are looking to work in a friendly environment that values your development and career progression, apply today.

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd.

Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement.

To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Proud member of the Disability Confident employer scheme

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