Senior CRM Systems Manager

Company description :

GXO Logistics Supply Chain Inc.

Job description :

Drive innovation at GXO Logistics as our CRM Systems Manager - leading the design and delivery of cutting-edge Salesforce solutions that power business growth.

Were looking for a visionary CRM Systems Manager to take charge of our dynamic CRM ecosystembuilt around Salesforce Sales Cloud, Service Cloud, Data Cloud, Tableau, and more. In this high-impact role, youll drive strategic design, implementation, and support of CRM solutions that power our business forward.

In addition, you will provide technical leadership, guidance, and support to the team to deliver high-quality, scalable, and efficient solutions, in addition to acting as a mentor to peers and junior developers. You will be based out of our central offices in either

London

or

Northampton , and we do ask for flexibility as you will be required to travel as and when needed.

Pay, benefits and more :

Were looking to offer a

highly competitive salary & attractive benefits package

which will be discussed further during telephone interview.Your benefits pack includes a company sponsored pension scheme, private medical & dental insurance, a 24 / 7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What youll do on a typical day :

By acting as ITs single point of contact leader for all elements of the global CRM Systems landscape you will be responsible for Proactively suggesting, promoting and implementing ways to improve the service to end users, either via application improvements or process changes

Engage with stakeholders across the organization to align priorities, communicate solution design trade-offs and recommendations, and build and execute CRM platform roadmaps anddelivery plans

Lead user workshops to validate requirements, confirm and negotiate specifications, verifying adherence to requirements in delivered solutions

Own the responsibility for the application configuration, liaising with technical teams to determine effort, feasibility, scheduling, etc.

Manage 3rd party supplier resources, in order to secure the delivery targets

Oversee the daily operations of the CRM development team to ensure the functionality, availability, and security of the systems, data, backups, and communications are operational; troubleshoot and remediate issues that arise

What you need to succeed at GXO :

A high level of experience across multiple Salesforce products (e.g. Sales, Service, Marketing, Einstein Analytics, Tableau, Commerce, MuleSoft, Pardot, etc.) with a depth of expertise in specific clouds

Expert in Salesforce out of the box configuration including Data Model Security and Process Automations, database design, configuration, process builders, workflows, and database design

Strong technology leadership with outstanding presentation,communication,and facilitation skills

Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies, systems architecture, and expert ability to design scalable performance-driven solutions

Experience with Python or Java programming and understanding of object-oriented concepts, abstraction / inheritance, as well as experience with object-oriented languages

We engineer faster, smarter, leaner supply chains

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