Customer Success Account Management Team Manager

ANS Group are a 750 team of technology specialists and business experts who according to our customers get things done. And were on a mission to make the worlds best cloud and digital services available for all.

Openness ambition honesty and passion are what drive us every day. We are bold courageous and innovative and we do it like no other.

At ANS we fundamentally believe every organisation large or small has the right to realise their dreams and think bigger. So weve made this our mission. And we do this by giving all organisations access to the best digital transformation technology people and processes.

ANS deliver the worlds best cloud security data and business application solutions specifically for health and social care organisations. By doing this we enable transformational projects that have an impact on citizens communities and businesses.

Following internal promotion wecurrently have an outstanding opportunity for an accomplished Team Leaderto drive growth and development across our high performing Customer Success Account Management teamduring an exciting period for ourorganisation.

The role

As a Customer Success Account Management (CSAM) Team Manager at ANS you areresponsible for leading and executing the customer success account management growth targets across Tier 34 & 5 customers. You will lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR acting as the voice of the customer at a senior manager level ensuring scalability efficiency alignment and accountability across the department.

You will be responsible for ensuring all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations.

As a senior manager you will influence the business forecast for renewals and upsell focussing on identification of cross sell / upsell opportunities through whitespace analysis across your accounts.

You play an important role in driving customer culture across the department as the customer champion improving revenue growth driving retention and growing long-term partnerships with your aligned cohort of customers.

What will you be doing

Deliver

• Reduce customer churn by ensuring customers feel valued and that your team maintains regular communication with their customer base.
• Lead from the front and coach the team to drive value-driven and strategic conversations with customers.
• Role model ANS value of eyes on the customer and provide an escalation route.
• Ensure solutions and products proposed to customers are fit for purpose.
• Become a strategic partner advising customers on products that improve business efficiency and reduce risk.
• Be the voice of the customer within ANS and in CX settings.
• Take ownership of initiatives and projects that further improve customer experience and success.

Find

Win

Grow

What will you bring to the role

Why work for ANS

At ANS weve created a place where everyone can be themselves and we empower our people to get the job done. Openness ambition honesty and passion are what drive us every day. We are bold courageous and innovative and we do it like no other. We invest in our training development health and more we give you the benefits and flexibility to maintain a happy work-life balance.

Were proud of the inclusive fun dynamic environment weve created. Its a safe space that works for dont have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages .

Whats in it for you

With fantastic benefits an inclusive culture and a cool office space were your kind of workplace.

Company benefits

ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly regardless of age disability gender reassignment gender expression marriage and civil partnership pregnancy and maternity race religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.

The Benefits

Employee Assistance Programme

State of the art IT equipment

Volunteer

days

The Benefits

Work from anywhere

Private Medical

Pension Scheme

Life Assurance

Volunteer Days

Electric Vehicle Scheme

Personal Development Days

Ride to Work Scheme

Documents

Required Experience :

Manager

Key Skills

Business Development,Front End,Bricklayer,Ftp,KYC

Employment Type : Full Time

Experience : years

Vacancy : 1