Contact Centre Coach

The role

Southern Housing is seeking a talented candidate with training or coaching experience to join us as a contact centre coach in our Customer Access and Transactions contact centres across Kent, London and Sussex.

This is an exciting opportunity for someone who is keen on working as a part of a team to design, develop and deliver a learning framework for the Customer Access & Transactions directorate. Our ideal candidate is, who has worked in a contact centre environment and experience in designing and delivering training programmes, Inductions. Being able to use their skills to facilitate engaging presentations.

As a contact centre coach, you will be delivering an induction process which will be used for all new starters in the directorate, taking into consideration that this will be a design for an environment with above average staff turnover.

You will deliver training / coaching and other learning activities, including systems training (8x8, Customer Dynamics and other applications), to support colleagues in the contact centres. To develop their skills and knowledge they need to support in their day-to-day roles,work collaboratively with Team Managers and key stakeholders on the design of learning solutions that deliver a blended approach, that embeds our cul...