Regional Contract Administrator

Overview

As a Regional Contract Administrator for the Avon & Somerset police, you will deliver the highest standards of customer service through seamless contract administration of Sodexo systems and processes to support Sodexo client and personnel.

Responsibilities

• To be responsible for the completion of administrative tasks as directed by the Contract Manager
• To support the Sodexo team and the client personnel by carrying out general unskilled tasks as delegated within all areas or other controlled areas
• To carry out general administrative tasks to enable the best-in-class service delivery
• To carry out general administrative tasks, answering phones, processing emails, filing, organising paperwork, and on job specific tasks to the required standard established by the Service Level Agreement
• To have a full knowledge of all systems which must be administered in the scope of the role such as SAP, UDC Billing, Kronos payroll, Lean Path, KAPTURE, E Profit & General Sodexo systems
• To issue keys to client and colleagues, as required and to conduct weekly key audits
• To assist the team with the administration of hospitality operations as required
• To operate till as per training given, to include cashing up, cash management and Clarity Live reporting
• When required to assist the catering department in the café
• To follow Profit protection procedures
• To ensure a high standard of personal hygiene is always maintained and that uniform provided and specified is worn with care to being clean and ironed
• To ensure you wear all personal protective equipment provided and specified for the tasks
• To ensure that the appropriate safety signage is used at all appropriate times, e.g. wet floor signs to warn customers where possible
• To assist all departments with procurement of stock and consumables according to business needs and to handle all procurement related tasks as directed by the Contract Manager
• To take part and effectively engage in employee training and have a full understanding of Health and Safety, Food safety, COSHH, Cleaning methods, Cleaning Training and Site Specific Procedures
• To organize and carry out new starter's induction and accompanying onboarding paperwork
• To administer the successful submission of all vetting requirements for site-based roles
• To deal with any complaints / issues from customers immediately and report directly to Contract Manager
• To ensure and complete all minute taking for Sodexo Meetings including note taking where required at HR meetings
• To prepare materials to be used at weekly Sodexo huddle
• To participate actively within team meetings to develop ideas to enhance service offer
• To be flexible to work additional hours to cover holiday and sickness within the team
• To always work with awareness of surroundings and behaviour required, plus security procedures in place
• To ensure the successful completion of unit payroll weekly including administration of UDC System and Kronos system
• To ensure the successful completion of unit's E profit financial trading including weekly closing of books and financial reporting and investigation
• To assist the Contract management team in the production of site based monthly performance pack
• To maintain all business records, such as personnel files, master stock spreadsheets and other management reporting logs
• Identify the standard / end result required for a task and complete it accordingly
• Support team to achieve work goals
• Fluent in the use of Microsoft Office products
• Ability to work under one's own initiative

Qualifications and qualities

Benefits

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