Business Banking Manager

• Ensures client satisfaction and account retention through quality service
• Handles client requests and complaints with prompt professional and courteous attention Understands and complies with Bank policies procedures and regulations governing job responsibilities
• Responsible for transaction approvals within assigned limits
• Lead and actively participate in daily warm up and monthly branch staff meetings and discusses branch products sales service and soundness. Ensures that all employees are well versed in all Bank products
• Holds keys and Alarm Code to the branch; Opens and closes the branch
• Responsible for staffing branch performance appraisals promotions salary actions and terminations:
  • Plans and adheres to staffing budget
  • Minimizes employee turnover rate
  • Provides the accurate and timely presentation of Performance appraisals counselings and status changes.
  • Exercise sound judgment and compliance with policy regarding promotion and salary actions.
• Responsible for employee development and provides training as needed
• Responsible for ensuring satisfactory audit ratings; managing critical operational metrics to minimize risks and losses; maintaining ambitious standards for control/certifications monetary transactions security and account opening activities; ensuring the branch staff is trained and follows policies and procedures; and operating within the Banks guidelines
• Communicates Bank policies procedures and regulations to branch personnel and ensures all staff members are familiar with and aware of any changes
• Identifies opportunities for process improvement to optimize branch operational performance Reviews and analyzes existing business-specific work processes. Proposes and prioritizes changes and improvements for the branch environment. Serves as a champion for process changes and initiatives
• Prepares reports and completes special projects as requested by management
• Participates in training deemed necessary by the Bank
• Achieves individual as well as branch goals and contributes to the success of the Bank
• expected to know and follow the Banks compliance policies and procedures as required by the Compliance Department.

• Demonstrates high degree of professionalism in communication attitude and teamwork with customers peers and management
• Demonstrates high level of quality work attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local state and federal laws
• Understands and complies with all company rules and regulations
• Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions as they apply to your position and job responsibilities with an emphasis on the BSA/AML/CIP Consumer Privacy Regulation CC Information Security Bank Protection Act FACT-Identity Theft Information Technology and GLBA.
• Additional duties as assigned as it relates to the position

• Basic knowledge of retail product philosophy policy procedures documentation and systems
• Thorough knowledge of all retail products and services
• Proven client service and interpersonal skills
• Effective selling cross selling and referral skills
• Strong mathematical problem-solving and negation skills
• Ability to analyze client credit data and other related financial information

• Adaptability
• Communication
• Decision Making
• Initiative
• Innovation
• Motivator
• Organization
• Professionalism
• Results Orientated

• Standing walking and squatting less than fifty percent of the work shift
• Required to lift move and carry up to 40 pounds
• Ability to read count and write to accurately complete all documentation and reports
• Must be able to see hear and speak to communicate with employees and other customers
• Specific vision abilities include close vision distance vision peripheral vision depth perception and ability to adjust focus
• Manual dexterity required using hands to finger; handle feel and type; reach with hands and arms

Required Experience:

Manager