2nd Line Support Engineer

Were working with a small but highly technical Managed Service Provider based in Southampton, known for delivering genuinely high-quality support and building long-term relationships with their clients.

This isnt a KPI-heavy, ticket-churn environment. The focus here is on doing things properly solving problems thoroughly, keeping customers happy, and creating an environment where engineers can develop without being micromanaged or measured purely on ticket numbers.

The team is tight-knit, collaborative, and technically strong. Engineers are trusted to take ownership of issues, work closely with clients, and contribute to improving how things are done.

If youre looking for somewhere where culture, learning, and long-term progression matter just as much as technical ability, this is a strong opportunity.

Youll be working as part of a small technical team supporting a varied client base across Microsoft cloud, infrastructure, and networking environments.

Responsibilities include:

• Providing 2nd line support across desktop, server, and cloud environments

• ...