Senior IT Support Analyst

Company Description

Company Description

Ansaldo Nuclear Ltd is the largest independent turnkey provider of Nuclear Engineering, Manufacturing and Services in the UK, with over 60 years of UK & international experience. Our organisation combines the leading design & manufacturing capabilities of Ansaldo Nuclear Ltd (UK) and the extensive knowledge of Ansaldo Nucleare SpA (Italy).

Ansaldo Nuclear Ltd is an inclusive employer, and we actively encourage people from all backgrounds to apply. However, due to the nature of our business, many of our roles and customers require clearance.

Why nuclear?

Nuclear energy is an essential component of the low-carbon economy. A large proportion of the CO2-free electricity generated in the EU comes from its 100+ nuclear reactors. The contribution these plants make to the abatement of overall carbon emissions could be crucial for the future of the planet.

Why work for us?

We operate in an open and friendly environment with highly professional individuals who work as valuable team members across a vast number of short to long term projects.

We are looking for people who like to be truly challenged, love collaboration and solving complex problems.

Position

The Senior IT Support Analyst will provide advanced technical support and ensure the security, resilience, and compliance of IT systems within a highly regulated nuclear engineering environment. The role demands strong expertise in infrastructure management, cybersecurity, and adherence to nuclear sector standards.

Key activities:

• Provide advanced technical support for hardware, software, networking, and security issues.
• Administer and maintain Windows Server environments (2019-2025), Active Directory and Entra ID.
• Administer Privileged Access Management (PAM) and Role-Based Access Control (RBAC).
• Administer Microsoft 365 services including Purview, Exchange Online and Teams.
• Support VMware vSphere and Horizon VDI environments.
• Ensure systems are patched and maintained in line with organisational policies.
• Assist with backup and disaster recovery processes to maintain business continuity.
• Deploy and manage endpoint security and patching solutions.
• Collaborate with IT colleagues and stakeholders to resolve incidents and implement improvements.
• Assist with network troubleshooting.
• Participate/lead IT projects.
• Maintain accurate documentation.
• Provide occasional out-of-hours support.

Requirements

• Experience in 2nd line IT support within enterprise environments.
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration.
• Basic understanding of networking principles (TCP/IP, DNS, DHCP).
• Experience with virtualisation technologies such as VMware.
• Familiarity with backup and recovery tools and processes.
• Awareness of IT security best practices and compliance frameworks (ISO 27001, Cyber Essentials Plus, CAF 2.0).
• Excellent troubleshooting and problem-solving skills Senior-level IT support experience.
• Autodesk software support.
• UK national as SC clearance is a requirement
• Full UK driving licence.

Desirable:

• Exposure to hybrid cloud environments (Azure/AWS).
• Other hypervisor technologies – Nutanix AHV, MS Hyper-V/Azure.

Other information

The role is office based, in Wolverhampton.

For this role you must be a UK national or have been a resident in the UK for a minimum of five years and must meet the eligibility to complete a BPSS check as well as SC clearance.

Benefits:

• Annual Leave: 25 days plus bank holidays.
• Annual leave buy and sell (up to a maximum of 5 days).
• Scottish Widows Pension (matched contribution to 6%).
• Death in Service life insurance – 3x annual gross base salary.
• Additional day off programme (ADO) - possibility to accrue up to 5 additional days of annual leave per year for extra-hours worked.
• Employee Assistance Programme
• Employee discount schemes across a range of retailers and services.